Privacy policy
Privacy Policy of RISolutions
This Privacy Policy explains how RISolutions ("Company", "We", "Us", or "Our") collects, uses, stores, processes, and protects Personal Data in connection with the use of the website and services ("Service").
By accessing or using the Service, You acknowledge that You have read and understood this Privacy Policy and agree to the processing of Your Personal Data as described herein.
1. Introduction
This Privacy Policy explains how RISolutions ("Company", "We", "Us", or "Our") collects, uses, stores, processes, and protects Personal Data in connection with the use of the website and services ("Service").
By accessing or using the Service, You acknowledge that You have read, understood, and agree to be bound by this Privacy Policy.
If You do not agree with this Privacy Policy, You should not use the Service.
2. Data Controller
RISolutions
De Enst 19
5258 BM Berlicum
The Netherlands
Email: [email protected]
3. Scope and Limitation of Liability
This Privacy Policy applies exclusively to this Application and the Services provided by the Company.
To the maximum extent permitted by applicable law:
- the Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages resulting from data processing, data loss, unauthorized access, security incidents, or misuse of Personal Data;
- the Company does not guarantee uninterrupted, error-free, or fully secure operation of the Service;
- the Company cannot guarantee absolute security of Personal Data or systems;
- use of the Service and submission of data is entirely at Your own risk.
4. Types of Data Collected
The Company may collect and process, including but not limited to, the following categories of Personal Data:
- identification data, such as name and company name;
- contact data, such as email address, telephone number, and address details;
- account data, such as login credentials, where applicable;
- transaction data, such as orders, invoices, payments, and purchase history;
- technical data, such as IP address, browser type, device information, and operating system;
- usage data, such as interactions with the Service, visited pages, and usage patterns;
- communication data, such as emails, contact forms, support requests, and other correspondence.
Personal Data may be provided directly by You, collected automatically, or, where legally permitted, obtained through third parties.
Failure to provide required data may result in the inability of the Company to provide certain Services or to ensure proper functioning of the Service.
5. Methods of Processing
Personal Data is processed:
- using automated systems and/or manual procedures;
- in accordance with appropriate security and confidentiality standards;
- strictly for the purposes described in this Privacy Policy.
The Company takes appropriate technical and organizational measures, including but not limited to:
- encryption where appropriate;
- access restrictions and authorization management;
- authentication and security systems;
- monitoring, logging, and system controls.
However, no system is completely secure. Accordingly, the Company expressly disclaims any absolute guarantee regarding the protection, availability, or invulnerability of Personal Data and systems.
6. Legal Basis for Processing
The Company processes Personal Data on one or more of the following legal grounds:
- Your consent;
- the necessity for the performance of a contract;
- the necessity to comply with a legal obligation;
- the legitimate interests of the Company;
- protection against fraud, abuse, security incidents, and other unlawful or harmful activities.
Where permitted by law, processing based on an applicable legal ground may continue until a valid objection is made or until the processing is no longer necessary.
7. Purpose of Processing
Personal Data may be processed for the following purposes:
- providing, operating, and maintaining the Service;
- processing orders, payments, and transactions;
- customer support, assistance, and communication;
- improving functionality, performance, and user experience;
- analytics, statistics, and internal reporting;
- fraud detection, fraud prevention, and security purposes;
- compliance with legal obligations and enforcement of rights;
- marketing, promotional, and commercial purposes, where legally permitted.
9. International Data Transfers
Personal Data may be transferred to and processed in countries outside the European Union or the European Economic Area.
Where required, the Company shall implement appropriate safeguards in accordance with applicable data protection laws.
However, the Company cannot guarantee that every jurisdiction provides an equivalent level of data protection and shall, to the maximum extent permitted by law, not be liable for risks inherent in international data transfers.
10. Data Retention
Personal Data shall not be retained longer than necessary for:
- the performance of contractual obligations;
- compliance with legal obligations;
- the pursuit of legitimate business interests;
- the resolution of disputes, enforcement of agreements, and establishment, exercise, or defense of legal claims.
After expiration of the applicable retention period, Personal Data shall be deleted, anonymized, or otherwise securely disabled, unless further retention is legally required or permitted.
11. User Rights (GDPR)
To the extent applicable under the GDPR or other applicable privacy laws, You have the right to:
- request access to Your Personal Data;
- request correction or updating of inaccurate or incomplete data;
- request deletion of Your Personal Data;
- restrict the processing of Your Personal Data;
- object to certain processing activities;
- withdraw Your consent at any time where processing is based on consent;
- request data portability where legally applicable;
- lodge a complaint with a competent supervisory authority.
The Company may refuse, limit, or defer requests where and to the extent legally justified or permitted.
12. Limitation of Rights
User rights may be limited where and to the extent such limitation is necessary or permitted under applicable law, including in connection with:
- legal obligations;
- ongoing or anticipated legal proceedings;
- fraud prevention, security, and integrity monitoring;
- the protection of the rights, freedoms, and legitimate interests of the Company or third parties.
14. Security Disclaimer
The Company takes reasonable and appropriate measures to protect Personal Data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
Nevertheless:
- no absolute security or invulnerability can be guaranteed;
- the Company shall not be liable for breaches, interception, loss, or damage beyond its reasonable control;
- You acknowledge that electronic transmission and digital storage involve inherent risks.
15. Legal Use of Data
Personal Data may be used, retained, and disclosed by the Company for legal purposes, including:
- the establishment, substantiation, or defense of legal claims;
- the enforcement of contractual, statutory, or other rights of the Company;
- compliance with requests, orders, or obligations imposed by governmental bodies, regulators, or competent authorities.
16. Third-Party Services
The Service may use third-party services, platforms, plugins, software, or infrastructure.
Such third parties operate under their own terms and privacy policies.
The Company is not responsible for the content, security, availability, processing, or privacy practices of third-party services, unless mandatory law provides otherwise.
17. Changes to this Policy
The Company reserves the right to modify, amend, or update this Privacy Policy at any time.
Changes shall be published on this page and shall become effective upon publication unless stated otherwise.
Continued use of the Service after publication of changes shall constitute acknowledgement of and, where legally permitted, acceptance of the revised Privacy Policy.
18. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with:
- the laws of the Netherlands;
- Regulation (EU) 2016/679 (General Data Protection Regulation / GDPR);
- other applicable data protection laws and regulations, where relevant.
